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You may contact us via the information below. Please do feel free to email, fax or phone any comments or inquiries one might have with us.Note: Email is much faster for us./p>
Email: orders (at) blrrecords.com
Phone/Fax: 503.827.4142
(11:00am to 4:00pm US Pacific Time Monday-Friday, closed on the weekends. Our Shopping cart is open 365 days a year.)
Mail:
Beta-lactam Ring Records
POB 6715
Portland, OR
97228-6715
USA
Shipping & Handling
Terms & ConditionsAll orders are shipped Via USPS, unless otherwise requested to ship via UPS. We recommend insurance (note: we use a private insurance company and any claim MUST be submitted within ninety (90) days from shipping date). BlRR cannot be responsible for items lost or damaged during transit. Prices for postage are for regular CD and LP shipments (USPS or UPS ground). Any CD or LP with art packaging could/might/will require a quote for shipping cost. This includes the USA. Certain items on the label can be very heavy or require extra postage due to size and/or weight. Please insure the item! It is cheap and worth it! We highly recommend this as an option. For those outside of the USA, please contact us for custom form questions.
We accept
* Visa
* MasterCard
* American Express
* PayPal
* BidPay (inquire about this option)
* Personal Checks on US Bank (held for 10 days for clearing)
* Money Orders (On USA Bank)
* Postal Service Money Orders (Worldwide)
* Well-concealed US Cash * (sent at your own risk - no coins please so round up to nearest dollar.)
* Well-concealed EURO Cash * (sent at your own risk via REGISTERED AIRMAIL - no coins please so round up to nearest Euro.)
Postage rates: Our shopping cart is set up so that we receive live postage quotes from USPS and UPS. We add on a couple of dollars for handling/supplies esp. since we sell lots of vinyl records and package them extra well for the long journey to your record collection. We are fellow record nerds and we really like it when we order and receive mint records too. In addition, all USA orders include tracking information.
All orders shipped in the USA include tracking information. BlRR does not use UPS or USPS insurance but a private insurance company. This allows us to ship parcels to customers outside of the USA at a lower postage class and lower customs value. For international shipments we highly recommend insurance as BlRR cannot send items registered or with a tracking number unless they are shipped USPS Express or UPS International. Again, we do highly recommend insurance as it is inexpensive and we cannot be held responsible for lost parcels. One will receive an email notifying that your order has shipped to you along with shipping information, address and any other important information. Thank you for your order! We recommend insurance. Note: we use a private insurance company and any claim MUST be submitted within ninety (90) days from shipping date otherwise the insurance is no longer valid.
Any discount offered via BlRR is for any BlRR item and its sub-labels. No discounts offered can be used for non BlRR items, mailorder items or wholesale items or items marked "sale" or "discounted". Sorry, but Blrr Art/Special Editions are excluded from discount offers. No exceptions. Discounts do not apply to postage. Discounts offered only apply to regular edition Beta-lactam Ring Records and its sub labels and not to any special limited editions or distributed items.
Once you have placed your order, you will receive an email to confirm that your was placed and the total and any other information for the order. Please keep this email for your records as it contains important data regarding your order. Once your item(s) has shipped another email will be sent to you with shipping information.
Beta-lactam Ring will reserve items for a maximum of ten (10) days for checks, cash or money orders. For credit card and paypal orders, we will hold items only until you finalize your shopping cart order. If one does not complete payment for paypal, the order is cancelled and items are put back into our inventory.
Frequently Asked Questions
| Question | Answer |
|---|---|
| How can I order an item and can I pre-order a release that is forthcoming or soon to be released? |
Find the item you wish to order and click the "Add to Cart" icon. You will fill out your information and then place the quantity next to each items you are purchasing. Enter all required information and click the "Check Out" button. You may also place your order by phone, mail or fax, if you do not have readily available internet access. If an item is forthcoming or soon to be released, we do take advance orders or reservations once it has been listed on our BlRR catalog page. Once a release is listed as forthcoming or soon to be issued, please feel free to contact Beta-lactam Ring about pre-ordering or reserving a copy (copies) or visit our shopping cart to place the order. If ordering a forthcoming release and are using a credit card, you understand and authorize us to charge your credit card and then ship the item as soon as it is available. *If paying by Visa/Mastercard, any fraudulent transactions submitted to us, we will report it to the proper authorities and our Merchant Vendor. Your IP is logged for credit card orders and any information we have will be forwarded to the proper authorities. In addition, any person who commits credit card fraud with us will be banned from ordering with us. |
| Why should I purchase insurance for my shipment? |
BlRR is not responsible for lost packages. We highly recommend that you insure your shipment in the unlikely event a shipment is lost or damaged. Insurance is inexpensive and well worth the investment. Insurance is NOT a way to track a parcel - again, purchasing insurance does not provide a way to track a parcel. For International parcels, only USPS Express or UPS International can be used to track a parcel. By submitting your order with Beta-lactam Ring, you agree we are not responsible for uninsured parcels lost or damaged during transit.Note: we use a private insurance company and any claim MUST be submitted within ninety (90) days from shipping date otherwise the insurance is no longer valid. |
| When will my order ship? |
Available items will ship within 2-5 days of order date. If you order items that are listed as 'Forthcomoing/Pre-order', your order will not ship until the item is ready. You may have your items that are currently available sent to you immediately, and the 'Forthcoming/Pre-order'' items shipped at a later date, however, you will be charged shipping for both shipments. You will need to indicate this option when ordering. |
| I did not receive my order. |
Email, Mail, Phone BlRR. We use Delivery Confirmation/and or insurance within the US and will be able to track shipments. For International orders, your purchase of insurance is the only method we have to track your shipment, so we strongly suggest you purchase insurance. Note: we use a private insurance company and any claim MUST be submitted within ninety (90) days from the shipping date; otherwise, the insurance is no longer valid. For insured international shipments, the insurance company requires waiting at least 30-days from the order ship date before a claim can be filed. |
| How can I return an item? |
BlRR will exchange items damaged during manufacturing or shipping. We have mp3 samples of most of the items in our catalog. If you received an item that you really decide you do not like, please contact us about exchanging it. You will need to pay for the postage to return it to us plus the postage for the new item you are ordering. Exchange requests must be made within 10 days of receipt of order. |
| I do not have an email account, how can I receive a release catalog? |
You may mail, fax or call in your request to be added to our catalog mailing list. |
| I do not have an email account, how can I receive a release catalog? |
You may mail, fax or call in your request to be added to our catalog mailing list. |
| How do I know via email, when a new release is being issued? |
Select the link to our Mailing List. You can submit your request to be added to our email list. You will receive email updates on any new BlRR activity. |
| How do I receive review copies of BlRR Release for the publication I work for? |
Please fax your request on company letterhead to BlRR at (503) 827-4142. |
| How do I submit a demo? |
Demos are always welcome. Please follow the demo link to the left. |
| How do I contact BlRR? |
For Credit Card Orders:
NOTE: Your IP address has been logged with each credit card transaction. Thank you for your order. If your item is in stock it will be shipped immediately. If your item is a pre-order, we will ship the item to you as soon as it is in stock. We will not keep any credit card information on file and we will delete it automatically once we have an approval or decline code from Visa/Mastercard. Credit Card fraud is a serious matter and crime. Any fraudulent attempts will be reported to the proper authorities and our credit card merchant account vendor.
It is your obligation to provide Beta-lactam Ring with accurate and up-to-date information, and failure to provide us with such information could void any order between you and Beta-lactam Ring. It is your responsible to provide us with a proper shipping and billing address. We use the information that you provide for such purposes as processing your order, responding to customer service inquiries, loss prevention, improving our service, communicating with you. Beta-lactam Ring’s employees have access to your information on a need-to-know basis. Beta-lactam Ring will not sell your information to an independent third party for any reason. Beta-lactam Ring has a very strict privacy policy and respects each individual's privacy.
In addition, Beta-lactam Ring, as part of the credit card processing system must provide limited information to the services that connect it to the companies that perform the banking functions. The credit card associations have strict privacy rules that these companies must adhere to in order to be authorized to receive and process credit card transactions. Beta-lactam Ring will never knowingly provide your information credit card information outside of this system. Once Beta-lactam Ring has an approval or decline for your credit card, we will instantly delete the information containing your credit card information from our system. Beta-lactam Ring will not store any information other than name, address, email address, phone number and item(s) ordering.
Beta-lactam Ring employs the latest and best techniques available for protecting its systems from intrusion by unauthorized individuals, and is constantly upgrading its security as better methods become available. All information is stored behind firewalls and other sophisticated security systems. In addition, our data center utilizes state-of-the-art physical security measures to prevent unauthorized access to the facility. All credit card information is destroyed after use and is NOT stored on any of our servers or computers.
Exchange/Refund or defective items. Exchanges or refunds can be made ten (10) days from receipt. You must obtain an RMA from Beta-lactam Ring before returning any item to us. If an item is defective, please contact us for a replacement. Please contact us first before returning any item. We will ship your order within 48 (forty-eight) hours from credit card authorization if the item is in stock. If the item is a pre-order, we will your item as soon it is available and in stock.
Contact:
Click here for contact information.
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